Terms and conditions
http://www.healthculture.com.hk / The website is an online shopping service provided by UC Exchange Co. Ltd., which mainly serves customers in Hong Kong.
By using this website or ordering goods on this website, you have read and fully accepted the following "General Terms and Conditions of Sale". In addition, you also indicated that you are willing to receive promotional and promotional emails from our company and partners. For more information, please contact us via email info@healthculture.com.hk or call +852 28927657.
Commodity
The goods you see on this website are subject to the actual quantity. If the product you ordered is out of stock, our customer service team will notify you by email to cancel the order or part of the advance shipment. We will immediately deliver the goods to you, and the part that is still owed to the order will be shipped to the future if the goods are not canceled by us.
Member Points and Shopping Privileges
Exclusive member points and benefits do not apply to this HEALTHCULTURE.COM.HK online shopping, and selected customers can be given a coupon code.
Price
All commodity prices are in Hong Kong dollars as the currency settlement unit (unless otherwise specified) and commodity prices are based on the prices currently listed on the official website. All order prices will include tax rates and shipping costs.
When using a bank credit card outside Hong Kong to purchase goods, foreign currency exchange fees and bank handling fees may be incurred. And such fees and handling fees will be paid by customers themselves.
HEALTHCULTURE.COM.HK reserves the right to change the price of all goods, but the price change will not affect the orders that have been accepted before the price change without prior notice.
Pre-order items
Once the pre-order product order is confirmed by Health Culture, it cannot be cancelled, and the payment is non-refundable. Health Culture will start placing orders for customers after receiving the pre-orders. Due to the pre-order process and many uncertainties during the epidemic, the ordered items may take a long time to wait.
Paid pre-order products can use the "home delivery" service, as long as you purchase over $1000 (including the value of the pre-order products paid), you can have free delivery to your door. In case of any disputes during the pre-order process, Health Culture reserves the right of final decision. Health Culture reserves the right to amend the above terms and conditions at any time without prior notice.
Payment method
HEALTHCULTURE.COM.HK currently accepts payment by VISA and MasterCard and uses PAYPAL secure payment system. Also, we accept PAYME, FPS and Bank Transfer.
Delivery service
We do not provide overseas shipping, ONLY Hong Kong delivery. Goods will generally be sent to the address shown in the order confirmation within 7 to 14 working days after the order is accepted (Monday to Friday, except public holidays). If you need to ship overseas, please contact our staff.
Please be patient for any delay of delivery during the covid19 pandemic. Due to the recent development of the COVID19, to ensure the safety of our members and delivery team and reduce physical contact, if there is any confirmed case(s) of COVID-19 at the provided delivery address within past 14 days, or the building has been listed in the compulsory testing notice, delivery company may contact customer to collect their ordered items at the lobby or main entrance of the building. Thank you for your understanding and we hope you and your family are continuing to stay safe and healthy.
Exchange service
Customers can exchange goods within 5 days from the date of signing. However, the following conditions must be met:-The original packaging of the goods is complete, unopened and unused; and 2. The customer must provide the original receipt and the relevant payment credit card.
Delivery error
HEALTHCULTURE.COM.HK accepts the above replacement service only when the shipment is wrong.
To request the return of goods, please contact the customer service hotline +852 28927657 or email to info@healthculture.com.hk from Monday to Friday from 9am to 5pm.
Cancel order
Our system and HEALTHCULTURE.COM.HK have the absolute power to unilaterally cancel orders for different reasons, including:
-Out of stock
-Unable to process payment information
-Unable to deliver the goods to the address provided
- Repeat orders
- Payment Fail
In the above cases, our customer service team will inform you by email within a reasonable time.
Compliance assurance rights and guarantees
HEALTHCULTURE.COM.HK guarantees that the goods are not damaged / damaged. HEALTHCULTURE.COM.HK guarantees that the products sold by HEALTHCULTURE.COM.HK Group on this website are legal and genuine.
Customer account
You can register a member account on this website. When registering, you must fill in the registration information. Later, you will have a personal login code in the form of an email address / password combination. You can use the above code to verify your identity in order to confirm the order. You have full responsibility for keeping and using personal codes. If you find that your password is lost or stolen or stolen by a third party, you must notify us immediately, we will start an emergency suspension procedure to suspend your login to this website, if you want to restore your login right, you must go through the contact Make a clear request to the customer service department. You will then receive the new password via email.
Data protection
We attach great importance to protecting customer information. Therefore, we strictly abide by various legal requirements on data protection in local countries, including the collection, processing and use of your personal data. We will ensure that the laws and rules protecting personal data are observed.
Legal liability
HEALTHCULTURE.COM.HK shall not bear any legal responsibility for any inconvenience, damage or loss arising from the use of the website, including service interruption, external invasion or computer virus.
Modify online shopping terms and conditions
HEALTHCULTURE.COM.HK has the absolute right to update the above "Terms and Conditions of Online Shopping" at any time. You can also link the contents of "Online Shopping Terms and Conditions" at any time through any page of this website to refer to the "Online Shopping Terms and Conditions" applicable at that time.
Miscellaneous
Unless you raise any objections, healthculture.com.hk may publicly disclose that we are providing services to you and may use your name and logo to identify you as our customer in promotional materials, customer references and press release in.
Language
If there are inconsistencies between the English and Chinese versions of these Terms and Conditions, the English version shall prevail.
Law and jurisdiction
The interpretation of these terms and conditions shall be implemented in accordance with the laws of Hong Kong Special Administrative Region and shall be bound and governed by them. Disputes arising from these terms and conditions and related disputes must be tried by the courts of the Hong Kong Special Administrative Region.